SHIPPING

Delivery (shipping) charges to UK mainland addresses are £2.95 per order for UK 1-2 working day delivery and £1.95 for a 2-3 working day service. Orders over £100 are delivered FREE on a 1-2 working day basis to UK mainland addresses. The delivery charge to Northern Ireland, Southern Ireland, Channel Islands, Offshore Isles and the Scottish Highlands is £6.95 per order and is on a 2-3 working day basis. Saturday deliveries to UK mainland addresses are £15.

In the unlikely event of a product being out of stock, the order will not be processed and Bug Scooter will contact the customer as soon as possible.

All items ordered from Bug Scooter will be delivered via our partnership with DPD couriers. You will be notified by email when your order has been dispatched. Your order should be delivered between 7:30am - 5.30pm although items can be delivered up until 9.00pm, the day of delivery will depend on the service selected. DPD can deliver on a Saturday, however the charge for this service is £15 and items should be delivered before 12pm. If Saturday delivery is required, select the Saturday delivery option when ordering. DPD do not deliver on a Sunday.

Please note that orders placed before 5pm Mon-Friday will be processed that day and should be dispatched from our warehouse the same day, subject to stock availability and security checks. All orders received after 5pm will be processed on the next working day.

Orders placed after 5pm on Friday will be processed on the following Monday. The item will then be delivered according the the delivery band selected.  PLEASE NOTE THAT THIS DOES NOT INCLUDE BANK HOLIDAYS OR PUBLIC HOLIDAYS.  Orders received on Bank Holidays or Public Holidays will be processed on the next working day and then delivered according to the delivery band selected.

As DPD require a signature when delivering items, please consider using your work address to ensure a signature can be obtained, If a work address is not appropriate, DPD allow for items to be left with a neighbour or in a safe place on your property. If you wish for this to happen, please include the relevant information in the "Delivery Instructions" box when completing your order. For example, "OK to leave with neighbour" or "OK to leave in front porch" etc.

Once your order has been dispatched our website allows you to track your goods online. Simply sign into your Bug Scooter account and all the latest information regarding your parcel will be available to view.

If you have any questions regarding your delivery, please contact us either by email at info@bugscooter.co.uk or call us on 01202 339520 stating your full contact information and if possible your unique Bug Scooter order number and we will be happy to help.

YOUR RIGHT TO CANCEL

If you order over the phone, by post or online you have the legal right to cancel your order. If you wish to cancel your order simply email us at info@bugscooter.com or call 01202 339520 with your order details and we will cancel your order with immediate affect. A full refund will be given for all cancelled orders that are yet to be delivered. If you have received your goods and wish to return them, please follow our returns policy.

RETURNS POLICY INFORMATION

If you wish to return goods to us, you may do so without giving us prior notice.  Please include a covering note including the following information:

• Your name
• Your address, including postcode
• Contact telephone number
• Your order number (found on your order confirmation email)
• Details of the items being returned
• State whether you're need a Refund OR Replacement
• Reason for return
• If you require a replacement, please state which item and size you need
• Any special delivery requirements that need to be added to the label (for example, OK to leave with a neighbour etc)

There is no time limit to return your goods, all we ask is that they are returned unused and in their original packaging. Please ensure that any returned goods are well packaged, as any damaged goods cannot be refunded.

The easiest way to return an item to Bug Scooter is via the post office using one of their recommended parcel services. Please allow 2 to 3 working days for your goods to be returned to us via the Post Office. As soon as we receive the goods we will endeavour to process your request, for either a refund or replacement, as quickly as possible. In some cases this may take a few days and we will let you know as soon as any refund has been processed.

If you are returning an item because of an error on our part, or because it has a manufacturing fault, we will be more than happy to refund your postage costs. If however you are returning unwanted goods or need to exchange for a different size/design, we're afraid that you will be responsible for the cost of returning the parcel. Any goods returned which are in used condition will only have a refund if they have a manufacturing defect.

This does not effect your statutory rights.

All item need to be returned to:

Bug Scooter
Unit 3
Vitrage Technical Park
27 Witney Road
Nuffield Industrial Estate
Poole
Dorset
BH17 0GL

Please note that for international returns you will be responsible for the cost of returning any item that is not suitable, plus any additional delivery costs for exchanged items.